Verify Your 788go Account Before Your First Cash Out
Account verification protects your wallet from unauthorised access and makes sure withdrawals go to the right person. We ask for this once — after that, your account stays verified and the withdrawal path stays open. The documents we need are standard: a government-issued photo ID and, in some cases, a selfie holding that ID. If you deposited via GCash or Maya, we
may also ask you to confirm the registered mobile number on that e-wallet matches your 788go account. Submitting complete documents the first time around avoids back-and-forth and keeps your account in good standing.
- Submit a Government-Issued ID — Upload a clear photo of a valid Philippine ID — passport, driver's licence or any SSS, PhilHealth or Unified Multi-Purpose ID are accepted formats.
- Complete the Selfie Check — Some accounts require a selfie holding your ID. Make sure the photo is well-lit and all text on the ID is readable — blurry uploads delay the review.
- Confirm Your E-Wallet Number — If your deposit came from GCash or Maya, confirm the registered mobile number on that account matches the number on your 788go profile.
- Wait for Confirmation — Our team reviews submitted documents and sends a status update to your registered email or via on-site notification once verification is complete.