Reference

Read These Terms Before You Start

These terms govern how your 788go account works — from registering and depositing via GCash, Maya, or InstaPay, to placing bets and requesting withdrawals.

Account eligibility rulesGCash, Maya, InstaPay wallet termsWithdrawal and payout conditionsSports betting and casino useAccount suspension policy
788go Read These Terms Before You Start
CONTACT CHANNELS

Reach Us About Any Account Query

If any clause in these terms is unclear, or if a transaction via GCash, Maya, or InstaPay does not reflect correctly in your account wallet, contact our support team directly. We handle terms-related queries through three channels, and our team can walk you through the specific clause or process that applies to your situation.

Live Chat Open the chat icon from any page inside your account. Available for terms queries, wallet disputes and eligibility questions on mobile and desktop.
Email Support Send a detailed message about your terms concern, including your account reference. We review and reply to email queries about policy and account conditions.
Account Help Centre Find answers on specific clauses — withdrawal rules, GCash Deposit references, and account suspension conditions — inside the Help Centre tab in your account settings.
HOW WE OPERATE

Account Security and Your Rights

Your account data and transaction records are handled with care. Here is how we approach the key areas that matter when it comes to these terms — security, data, access and corrections.

Account Security

Your login is protected by OTP verification on every new device. If you notice an unrecognised session, lock your account immediately via Settings and contact live chat.

Transaction Records

Every GCash, Maya, and InstaPay transaction is logged in your account wallet history. You can view and download these records directly from the Transactions tab.

Data Retention

We retain account and payment records as required under applicable rules. If you close your account, we hold transaction data for the period local regulations require before deletion.

Requesting Changes

To correct account details or request a data review, submit a request through email support with your account ID. We verify the request before making any changes.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how our policies apply to real situations — from depositing via local e-wallets to disputing a transaction or closing an account.

These terms apply to anyone who opens or uses a 788go account. Eligibility depends on local law and is available only where permitted in the Philippines for eligible players.

We may update the terms at any time. We aim to notify you via your registered contact, but continued use of your account after a change is published counts as acceptance of the updated terms.

Check your e-wallet transaction history first. If the deduction shows on GCash or Maya but not in your 788go wallet, contact live chat with the reference number and we will trace it.

Yes. Any promotional credits carry wagering conditions stated at the time they are issued. They do not convert to withdrawable cash until those conditions are fully met as specified.

Yes. We may suspend an account if verification requirements are not met, if there is suspected misuse, or if the account does not comply with eligibility rules under local law.

Email our support team with your account ID and the specific change you need. We verify your identity before updating any registered information, as outlined in the account security clause.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.