Reference

How 788go Handles Your Personal Information

This Privacy Policy explains exactly what data 788go collects from your account, how it is used, and what rights you have over it — including how to request access, corrections or deletion.

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788go How 788go Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at 788go runs across four areas: how we store your information, how cookies work on this site, how long we keep records, and how you can act on your rights. Each area follows a clear process so you know exactly where your data goes and who can access it. Whether you are logged in from a mobile browser in Cebu City or checking your account on desktop, the same data protections apply to your session.

Account Security and Storage

Your account credentials and payment records, including GCash and Maya transaction references, are stored using SSL encryption. Access is restricted to authorised internal staff on a need-to-know basis only.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Data Retention Periods

We keep account records for as long as your account is active and for a period after closure as required for transaction audit and dispute resolution. Payment logs tied to InstaPay or Maya are retained in line with applicable local requirements.

Your Rights and How to Use Them

You have the right to request a copy of your data, ask for corrections, or request deletion where no legal obligation requires us to keep it. Submit any of these requests through live chat or the in-account message centre.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you need to exercise your data rights — whether that is accessing what we hold, correcting an error, or asking about how a specific GCash or Maya transaction was logged — our support team handles privacy requests directly. You can reach us through live chat, email, or the in-account message centre. Response times for privacy-related requests may vary depending on the nature of the query, but we aim to acknowledge every request and give you a clear path to resolution.

Team online

Live Chat

Start a live chat session from your 788go account dashboard. Quote your registered email and the nature of your data request so our team can verify your identity and respond promptly.

Email Support

Send your privacy query to our support email address found in the account help section. Include your account username and a description of the data concern for faster handling.

In-Account Message Centre

Log in to your 788go account, navigate to the help or support tab, and submit a message directly. This channel keeps a record of your request and our responses in one thread.

Common Questions About Your Privacy at 788go

These are the questions we hear most often about how 788go handles personal data, what gets recorded during your sessions, and how to act on your rights. If your question is not covered here, reach out through live chat or the in-account message centre.

We collect your registration details, contact information, and identity verification data. Once your account is active, we also log payment references for GCash, Maya, and InstaPay transactions and device identifiers used during login.

We do not sell your data. We share limited payment information with processors like GCash, Maya, and InstaPay only to complete your transaction. No personal profile data is passed to advertisers or unrelated third parties.

Submit a data access request through live chat or the in-account message centre. Include your registered email address and account username so our team can verify your identity before releasing any records.

Yes. Where no legal obligation requires us to retain records — such as transaction audit requirements — you can request deletion. Contact us through the support channels listed on this page and we will confirm what can be removed.

We use session cookies for login continuity and analytics cookies to improve the site experience. You can adjust or block cookies through your browser settings. Turning off analytics cookies does not lock you out of your account.

Account records are kept while your account is active and for a period after closure for audit and dispute purposes. Payment logs tied to GCash, Maya, and InstaPay are retained in line with applicable local law in the Philippines.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Related pages

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